topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

CorinneMac1 — Mon, 22 Jul 2024 17:46:03 GMT

Our internet keeps going off and then back on after a few minutes. Please help!

Re: Internet keeps dropping

Highlinder — Mon, 22 Jul 2024 17:49:57 GMT

@CorinneMac1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet keeps dropping

CorinneMac1 — Mon, 22 Jul 2024 17:59:24 GMT

Thank you for replying!
I should have said that I've already run the diagnostic tests and it's all saying it is working fine when it's not - very frustrating!

Re: Internet keeps dropping

Highlinder — Mon, 22 Jul 2024 18:59:28 GMT

@CorinneMac1 Are you taking the test to just showing your address or are you clicking through to broadband below this to show speed and if things are okay?

Re: Internet keeps dropping

CorinneMac1 — Mon, 22 Jul 2024 19:26:59 GMT

Clicking through the whole process - all says ok. It's very strange!

Re: Internet keeps dropping

Markphillipson71 — Mon, 22 Jul 2024 19:33:29 GMT

I’m having exactly the same problem

Re: Internet keeps dropping

Terry621 — Mon, 22 Jul 2024 19:36:52 GMT

Me too, been happening for 3 weeks and ive had enough.......Sky.....you dont seem to ever have a problem taking my subsciptions from my bank account.......can you apply the same professionalism to providing me with a decent wifi signal?

Re: Internet keeps dropping

CorinneMac1 — Mon, 22 Jul 2024 19:46:38 GMT

Sorry to hear this is happening to you both too but glad I'm not the only one! I really don't understand why it's happening. Started about a week or so for me.

Re: Internet keeps dropping

AdyBl — Mon, 22 Jul 2024 19:52:36 GMT

I'm also having problems with my internet connection. Using my phone as a hotspot, the Sky service checker says there is a problem with my broadband but when it runs tests, it says everything is ok - which it isn't!

Re: Internet keeps dropping

My+travel+console — Mon, 22 Jul 2024 20:04:19 GMT

Since 18th of June internet is dropping off. WiFi hub is showing 2 Amber lights then come back after midnight.. speed is very slow. Not able to watch on my second sky Q box mini.

Re: Internet keeps dropping

Highlinder — Mon, 22 Jul 2024 20:13:27 GMT

@AdyBl What happens when you click on the > by broadband does it test it further. I am not talking about your Wi-Fi which can be seen okay below.

Re: Internet keeps dropping

AdyBl — Mon, 22 Jul 2024 20:49:49 GMT

When I click on the > it says that my broadband looks good - but when I restart the service checker, it says there is a problem with my broadband!!!

Re: Internet keeps dropping

AdyBl — Mon, 22 Jul 2024 20:54:44 GMT

& I'm still only able to post by using my phone as a hot spot