topic Re: No settings in MySkyApp in Broadband

No settings in MySkyApp

rygrech — Mon, 22 Jul 2024 16:55:08 GMT

Got Sky Max today. I am getting no settings available in the app I just get service checker and bill but not the whole lot of available options that you can see on the sky help : https://www.sky.com/help/articles/change-wifi-max-hub-settings

Ive deleted the app and reinstalled it to no avail. Any help would be apprecitaed as this is quite ridiculouos that I'm not able to change SSID or password.

Re: No settings in MySkyApp

Highlinder — Mon, 22 Jul 2024 17:01:54 GMT

@rygrech This process of seeing the settings in My Sky app can take up to 24 sometimes 48 hours to populate.

Re: No settings in MySkyApp

rygrech — Mon, 22 Jul 2024 17:05:45 GMT

Thanks for this information.

I'll give it another 2 days then and see what happens, much appreciated.

Re: No settings in MySkyApp

ash1210 — Mon, 22 Jul 2024 17:26:01 GMT

i'm seeing the exact same after being activated this morning.

strange that this is still an issue after seeing reports a year or so old, one of the first things I wanted to do was change to my existing SSID and password to get all my devices online

Re: No settings in MySkyApp

rygrech — Mon, 22 Jul 2024 17:42:15 GMT

@Ash so I've just done what KevNewMedia said in this post : https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Max-Missing-Parental-Controls-settings-in-the-My-Sky-App/td-p/4411201/highlight/true/page/4

It worked after a while. Hope it does for you too!

Re: No settings in MySkyApp

ash1210 — Mon, 22 Jul 2024 18:33:02 GMT

Amazing that did the trick, id tried uninstalling and reinstalling the app before but think the WPS button reset did it

much appreciated, enjoy your new internet