topic Wi-fi its not connecting in Broadband

Wi-fi its not connecting

Smietankam48 — Mon, 22 Jul 2024 14:35:16 GMT

The installer was supposed to come and I received a text message that my work was ready, but he wasn't at my house. I only have a TV socket and no internet socket

Re: Wi-fi its not connecting

TimmyBGood — Mon, 22 Jul 2024 15:24:09 GMT

@Smietankam48 wrote:

I only have a TV socket and no internet socket

That typically suggests that Openreach records indicate the presence of a socket (or ONT) at the address but this has been subject to unauthorized removal. You'll need to call Sky to inform them of this.

Re: Wi-fi its not connecting

TimmyBGood — Mon, 22 Jul 2024 15:24:47 GMT

@Smietankam48

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.