topic Re: Wifi not working - wont connect in Broadband

Wifi not working - wont connect

em-jess — Mon, 22 Jul 2024 09:51:47 GMT

We had an engineer out this morning who ran all the tests and repaired a wire and said it was all working. All the lights on the nox are green but no decices will connect the wifi it just says it unavailable and wont connect. Any help ? Ive tried a reset but it did nothing.

Re: Wifi not working - wont connect

Chrisee — Mon, 22 Jul 2024 10:57:11 GMT

@em-jess power down the Sky hub for 60 minutes which usually clears this type of fault.

Re: Wifi not working - wont connect

em-jess — Mon, 22 Jul 2024 13:24:04 GMT

Thanks @Chrisee i'm afraid that didn't work. Still won't connect

Re: Wifi not working - wont connect

Chrisee — Mon, 22 Jul 2024 13:36:12 GMT

@em-jess think you are hoing to need input from Sky so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Wifi not working - wont connect

Addie15 — Mon, 22 Jul 2024 14:04:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @em-jess.

Re: Wifi not working - wont connect

Joga007 — Mon, 22 Jul 2024 14:23:40 GMT

Same issue

Re: Wifi not working - wont connect

KevNewMedia — Tue, 23 Jul 2024 10:08:03 GMT

Hi @Joga007

Welcome to the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147