topic Re: Red light is on the LOS in Broadband

Red light is on the LOS

Stephcole2021 — Sat, 20 Jul 2024 06:18:11 GMT

Hi, I can't seem to get hold of anybody! The red light is on the LOS bit on the box and no Internet for 3 days. Hoping someone will get back to me on here to help me please!

Re: Red light is on the LOS

Chrisee — Sat, 20 Jul 2024 06:24:51 GMT

@Stephcole2021 yesterday's worldwide IT problems brought down Sky's call centre but you need to report the line failure to Sky. I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Red light is on the LOS

Addie15 — Sat, 20 Jul 2024 08:39:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Stephcole2021.

Re: Red light is on the LOS

Mr+Flibbles+86 — Mon, 22 Jul 2024 09:00:17 GMT

We are still looking to help you @Stephcole2021 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks