topic Re: No WiFi in Broadband

No WiFi

Kelly12345y — Fri, 19 Jul 2024 13:16:59 GMT

Since 5pm yesterday I have had no internet. The green light on the hub is off. I called sky who said it's the router. I have a new one here today but same issue!
Any idea what I can try?

All the phone lines are down and I can't find an option for online help.

Re: No WiFi

Addie15 — Sat, 20 Jul 2024 07:54:22 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No WiFi

Addie15 — Mon, 22 Jul 2024 08:02:26 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.