topic Re: Wifi upstairs in Broadband

Wifi upstairs

Rach888 — Fri, 19 Jul 2024 08:29:39 GMT

Hi so the last few days nothing upstairs will connect. Nothing has changed. The tv won't connect. Daughters tv won't connect. Our sky wifi shows up but on connecting we get an error message.

Re: Wifi upstairs

Addie15 — Sat, 20 Jul 2024 07:48:19 GMT

Hi there, @Rach888. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi upstairs

Addie15 — Mon, 22 Jul 2024 07:59:18 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Wifi upstairs

Rach888 — Mon, 22 Jul 2024 08:44:28 GMT

Hi sorry I couldn't find your message. I took the wires out of the box and plugged them back in and gave it a little "tap" and eventually it kicked back in. Maybe I need a new broadband box?

Thanks

Rachael