topic Re: Intermittent problem no broadband in Broadband

Intermittent problem no broadband

Tracy1603 — Sun, 21 Jul 2024 11:14:10 GMT

We have no broadband it is an intermittent problem

Re: Intermittent problem no broadband

Highlinder — Sun, 21 Jul 2024 12:28:22 GMT

@Tracy1603 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Intermittent problem no broadband

AshleeV — Sun, 21 Jul 2024 12:32:16 GMT

I am also having this problem today - sorry I can't provide a solution. Continuous drop outs, but the website and app insist its all good. Until thirty seconds later and I'm being prompted to check my connection again. Orange lights for internet and voice on my hub, internet sometimes flashes and sometimes goes out completely. What can be done if the website and app don't seem to think there is an issue, but plainly there is? (Glad I'm not the onh one!)

Re: Intermittent problem no broadband

Tracy1603 — Sun, 21 Jul 2024 12:40:34 GMT

Thank you for replying I thought it was just me, my problem is identical to yours, so frustrating and Sky say there are no issues??!

I'm in Falkirk, where are you? Fk2

Re: Intermittent problem no broadband

AshleeV — Sun, 21 Jul 2024 12:42:12 GMT

Manchester 🙈

Re: Intermittent problem no broadband

Tracy1603 — Sun, 21 Jul 2024 12:46:47 GMT

Lol must be a nationwide issue then 🤣

Re: Intermittent problem no broadband

Tracy1603 — Sun, 21 Jul 2024 13:04:00 GMT

Hi I have done this several times it finds no faults but there is a fault somewhere...