topic Wifi not working in Broadband

Wifi not working

April2298 — Sat, 20 Jul 2024 15:22:15 GMT

Our wifi cut out yesterday night and has been on and off all day!
I have ran the tests online and it coming back as no issues, but when i do the reboot as suggested it keeps saying your connection has dropped out!

what is going on?

Re: Wifi not working

Addie15 — Sun, 21 Jul 2024 07:30:28 GMT

Hi there, @April2298. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi not working

Addie15 — Tue, 23 Jul 2024 08:46:07 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.