topic Re: Internet is not working in Broadband

Internet is not working

SKY2FHXQ — Sat, 20 Jul 2024 09:21:20 GMT

Hi ,Sky broadband is activated on 15/07/24.since then there is no Internet connection ,i tried many times to contact ,still i didn'tget any help .Thank you

No internet connection since it is activated on 15/07/24

SKY2FHXQ — Sat, 20 Jul 2024 09:03:02 GMT

The broadband activated on 15/07/24 and since then there is no internet connection

Re: Internet is not working

Highlinder — Sat, 20 Jul 2024 13:04:15 GMT

@SKY2FHXQ Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet connection since it is activated on 15/07/24

Addie15 — Sun, 21 Jul 2024 07:27:40 GMT

Hi there, @SKY2FHXQ. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet connection since it is activated on 15/07/24

Addie15 — Tue, 23 Jul 2024 08:45:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.