topic Re: Broadband installation in Broadband

Broadband installation

Inigo — Wed, 17 Jul 2024 19:09:00 GMT

For internet installation, the operator came three times. The first and second times the operator came to explain what the situation was. The third time the operator came, he didn't explain anything to us and just disappeared. We didn't know the installation was completed or not ,we don’t know anything. Very confusing, we asking the internet installation many times , How many times do we need to book installation ?

Re: Broadband installation

Chrisee — Thu, 18 Jul 2024 06:04:17 GMT

@Inigo you need to talk to Sky who should have been told the status of your order by Openreach to make tgat easy fir you I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband installation

Tom-W19 — Thu, 18 Jul 2024 09:35:52 GMT

Thanks for escalating. We've sent an invite to @Inigo.

Re: Broadband installation

Addie15 — Sat, 20 Jul 2024 09:36:41 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.