https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697245#M407291 <P>Think I found it...</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0547.jpeg"><img src="https://helpforum.sky.com/skins/images/AB255B26572329D8D730BE94D5C1C440/responsive_peak/images/image_not_found.png" alt="IMG_0547.jpeg" /></span></P><P> </P> Sat, 20 Jul 2024 06:44:06 GMT Jay1080 2024-07-20T06:44:06Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697224#M407279 <P>Had Sky Q and fast broadband for years and no issues. Now out of the blue it keeps dropping out, can't stream anything and phone can't even connect. No idea what's changed but very frustrating as I work from home as well.</P><P>I've run tests and it keeps telling me everything is fine and fast. It may well be fast, but it's not consistent and that's the issue.</P><P>I've turned the router off and on again to see if that helps via a bit of a reset but no change.</P><P>Do routers have a lifespan? I.e do they need to be replaced or updated after a period of time?</P><P>At a loss as to why now, suddenly, it's become so unstable.</P> Sat, 20 Jul 2024 06:20:05 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697224#M407279 Jay1080 2024-07-20T06:20:05Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697226#M407280 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0546.jpeg" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/101878i06780AE21A992D90/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0546.jpeg" alt="IMG_0546.jpeg" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">IMG_0546.jpeg</span></span></P><P> </P><P>It's actually the Super Fast broadband we have and the below is the test undertaken on the Sky website&nbsp;</P> Sat, 20 Jul 2024 06:21:42 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697226#M407280 Jay1080 2024-07-20T06:21:42Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697230#M407284 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4128080">@Jay1080</a>&nbsp;can you post your Sky hub's stats as they help forum membersxwork out what maybe wrong. Have you madexany recent changes which mightvaffect your home's wifi such as moving Sky Q boxes? See&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> Sat, 20 Jul 2024 06:27:20 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697230#M407284 Chrisee 2024-07-20T06:27:20Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697240#M407290 <P>Thanks, where would I find the Sky hub stats?</P><P>no changes made at all here, it's just randomly started dropping out consistently through the day.</P> Sat, 20 Jul 2024 06:42:14 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697240#M407290 Jay1080 2024-07-20T06:42:14Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697245#M407291 <P>Think I found it...</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0547.jpeg"><img src="https://helpforum.sky.com/skins/images/AB255B26572329D8D730BE94D5C1C440/responsive_peak/images/image_not_found.png" alt="IMG_0547.jpeg" /></span></P><P> </P> Sat, 20 Jul 2024 06:44:06 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697245#M407291 Jay1080 2024-07-20T06:44:06Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697446#M407355 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0547.jpeg"><img src="https://helpforum.sky.com/skins/images/AB255B26572329D8D730BE94D5C1C440/responsive_peak/images/image_not_found.png" alt="IMG_0547.jpeg" /></span></P><P> </P> Sat, 20 Jul 2024 10:15:42 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697446#M407355 Jay1080 2024-07-20T10:15:42Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697461#M407357 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4128080">@Jay1080</a>&nbsp;</P> <P>Those aren't your router stats and the image was rejected as it contains MAC addresses.&nbsp;<BR />See this guidance from the pinned thread at the top of the Broadband page</P> <P><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717</A></P> <P>&nbsp;</P> Sat, 20 Jul 2024 10:40:36 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697461#M407357 Daniel0210 2024-07-20T10:40:36Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697689#M407418 <P>Thanks for explaining why the images were being deleted. I think I'll just need to try and speak to someone from sky on Monday</P> Sat, 20 Jul 2024 14:20:50 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697689#M407418 Jay1080 2024-07-20T14:20:50Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697694#M407419 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4128080">@Jay1080</a>&nbsp;</P> <P>Customer Services are open over the weekend (not sure that's the case for customers in the ROI though).&nbsp;</P> Sat, 20 Jul 2024 14:23:33 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4697694#M407419 Daniel0210 2024-07-20T14:23:33Z