topic Re: Wi-Fi not working in Broadband

Wi-Fi not working

Landjh — Fri, 19 Jul 2024 22:29:03 GMT

Our wifi has just gone down, shows that it's connected and the hub is online all okay. However no devices in the house can access anything through the wifi. The pc has been completely disconnected and nothing seems to be a problem when running tests.

Re: Wi-Fi not working

SeaState — Fri, 19 Jul 2024 22:36:39 GMT

We have the exact same problem, started about an hour ago. Everything is apparently working fine, according to the status checker, but it isn't. Nothing in the house can access Sky broadband.

Re: Wi-Fi not working

ColinBier123 — Fri, 19 Jul 2024 22:58:14 GMT

Same here, it's been happening since last night. Gone down 3 times in 30 minutes, 6 times in the last 24 hours

Re: Wi-Fi not working

RichSky123 — Sat, 20 Jul 2024 00:34:19 GMT

Mine has been dropping on and off this past week and it's gotten worse Friday evening. Now it doesn't seem to want to connect at all yet the Internet checks on here say it's fine.

Is this a widespread issue with Sky Internet at the moment?

Re: Wi-Fi not working

Forgetfuljulie — Sat, 20 Jul 2024 02:39:08 GMT

Well as usual i test the bb on the app and everything is fine... but none of my equipment is connected to wifi... Says NO INTERNET.

Re: Wi-Fi not working

Fenmyer — Sat, 20 Jul 2024 05:38:34 GMT

Same problem here. Started last night and is persisting this morning. Had no broadband now for several hours.

Sky broadband has been a joke since getting it honestly. May look into a 5g solution at this rate..

Re: Wi-Fi not working

Forgetfuljulie — Sat, 20 Jul 2024 06:49:58 GMT

Like i said.. i test it with skys app and its like ... we are fine.. no problems.. its your fault..

Jeez

Re: Wi-Fi not working

Chrisee — Sat, 20 Jul 2024 07:25:02 GMT

@Forgetfuljulie the initial result you see is from the last routine test. If you line has recently gone down it wont show that so click to test again. If it is an area issue, which it could be given the number of postts this morning, it should tell you if Sky ar aware of the fault, if it doesnt do that call Sky to report it so they can get it fixed.

Re: Wi-Fi not working

SeaState — Sat, 20 Jul 2024 10:52:49 GMT

Has anyone had any success in getting this fixed, or any explanation from Sky as to why it's happening? I haven't managed to get through to speak anyone yet.

Re: Wi-Fi not working

Forgetfuljulie — Sat, 20 Jul 2024 11:56:05 GMT

Nope...

Especially if we are supposed to get 1 month free if we have no Internet or slow speed for ao long.

Re: Wi-Fi not working

SeaState — Sat, 20 Jul 2024 12:41:46 GMT

Nothing is working - now a red flashing WPS button on the router - so we have broadband into the house but absolutely nothing will connect to it (Q boxes, wifi booster, devices). We've methodically been through the troubleshooting process on the app countless times, and still nada. And still no joy trying to talk to someone at Sky.

Re: Wi-Fi not working

ColinBier123 — Sat, 20 Jul 2024 12:48:21 GMT

I'm not able to contact sky as it's dads account and he's at work, it's gone down twice today already. All troubleshooting, taking the plug out, even flipping the breakers off at the main fuse box and it's still not fixed

Re: Wi-Fi not working

Forgetfuljulie — Sat, 20 Jul 2024 17:53:34 GMT

Could be to do with the IT problem that started on Friday...

Re: Wi-Fi not working

monikir — Sat, 20 Jul 2024 19:13:45 GMT

Same here. Been bad since lunch time today but have had a few problems for the last couple of weeks. Is Sky actually reading this and realising it is their problem??

Re: Wi-Fi not working

LucyV259 — Sat, 20 Jul 2024 22:39:37 GMT

We are having the same problem since yesterday, first it was really slow, but now no internet at all!

Re: Wi-Fi not working

Chrisee — Sun, 21 Jul 2024 06:49:49 GMT

@LucyV259 and others run the connection test in the My Sky app over a mobile connection if it still shows the result from the last routine test click to run it again. It will tell you if Sky are aware of an issue sffecting your line if it doesnt ring Sky to report the issue.

Sky have told us that the issues caused by the ClowdStrike incident which affected their phonecsystem on Friday have been cleared and never affected broadband connections to the internet as far as we have been told

WIFI- Not working

cedar2 — Sun, 21 Jul 2024 07:16:26 GMT

Still not working out here. The voice light on the hub is still amber but the checker said there are no issues in your area - ofcourse this is false.

Unable to get through to Sky customer services, issues started late Friday night and persists till now.

Re: Wi-Fi not working

SeaState — Sun, 21 Jul 2024 07:24:03 GMT

We got through to Sky and they were super-helpful and fixed it. Almost everything is working fine now. All our devices are connected to the router again with some speed/signal variation due to the mesh network being out of kilter.