topic Re: I need help booking an engineer in Broadband

I need help booking an engineer

Esha — Fri, 19 Jul 2024 17:44:40 GMT

Today someone from openreach came to check my sockets out. They seem to be fine but he couldnt connect from outside because he didnt have the right tools, so he told me to reschedule with an engineer

Re: I need help booking an engineer

Highlinder — Fri, 19 Jul 2024 19:48:44 GMT

@Esha Where you having issues before and had this engineer visit booked in?

Re: I need help booking an engineer

Esha — Fri, 19 Jul 2024 19:50:38 GMT

@Highlinder hi no this is a new sky hub that I ordered and the engineer came to connect it but unfortunately he didn't have the tools to connect it from outside

Re: I need help booking an engineer

Highlinder — Fri, 19 Jul 2024 19:54:53 GMT

@EshaSo in essence you had no phone line before this install was happening today?

Re: I need help booking an engineer

Esha — Fri, 19 Jul 2024 19:56:16 GMT

@Highlinder Yes I moved in this flat two weeks ago. And have been using my data lol. The WiFi signal is there but it won't work because of the connection from outside

Re: I need help booking an engineer

Highlinder — Fri, 19 Jul 2024 20:02:17 GMT

@EshaWith what happened today with the global IT outage and the phone lines being down today. Might be looking at an update or trying to get an answer over the weekend. As Monday will be the most likely day that this will be actioned on by Sky to get another engineer out.

Re: I need help booking an engineer

Esha — Fri, 19 Jul 2024 20:04:36 GMT

@Highlinder So on the weekend should I contact them? Or should I contact them on Monday? Also what is the best way to contact them, I want to speak to an actual person instead of a robot, is there a number I can call?

Re: I need help booking an engineer

Highlinder — Fri, 19 Jul 2024 20:08:51 GMT

@Esha You would have to make your way through the phone system as it sounds like you don't have a landline that is working just now. There is a number at the bottom of the link below under " Need more help ". But if you are not able to get through come back let us know and we can see if the escalation team can help you here.

https://www.sky.com/help/home

Re: I need help booking an engineer

Esha — Fri, 19 Jul 2024 20:11:34 GMT

@Highlinder okay thank you I will contact in a few days if they don't pick up!

Re: I need help booking an engineer

Highlinder — Fri, 19 Jul 2024 20:13:03 GMT

@Esha Presist on the phone and ignore when it tries to send you the text and stay on the line.