topic PON light red in Broadband

PON light red

Szyszy — Fri, 19 Jul 2024 19:00:52 GMT

Hi, my internet keep crashing on average every 20-30 minutes. PON light goes red, when I restart modem it's going back to green and WiFi works fine and problem comes back after 20-30 minutes again. It's been like this for past week or so. I keep restarting and it keep crashing again, I checked all cables and plugs all looks good. Sometimes internet comes back by itself after few minutes other times I have to restart everything.

Re: PON light red

Chrisee — Sat, 20 Jul 2024 06:54:54 GMT

@Szyszy a red PON light points toman issue with the fibre connection to your home and will require Sky to getOpenreach to check thst out for you. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: PON light red

Addie15 — Sat, 20 Jul 2024 07:25:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Szyszy.

Re: PON light red

Addie15 — Mon, 22 Jul 2024 08:05:07 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.