topic Re: Google home AP isolation issue in Broadband

Google home AP isolation issue

Steven70Smith — Thu, 18 Jul 2024 20:37:06 GMT

Hi I've just moved over to sky broadband and everything works fine apart from our Google home and doorbell. I follow the installation process until the internet connection and then I'm told there is a connection but I need to turn off AP isolation on my router. I have logged into my router but can't see any settings for AP isolation. I just have the standard sky hob. Just to add it worked with BT which was our previous BB provider.Any help would be greatly appreciated. Thanks Steve

Re: Google home AP isolation issue

Chrisee — Fri, 19 Jul 2024 06:41:25 GMT

@Steven70Smith no such setting is available on any Sky hub (or BT hub as far as I know) and frankly I have no idea what Google mean. AP presumably means Access Point.

One possibility if you have the new White Sky Max hub is tgat the Google system does not like the enhanced WiFi security that that unit uses by default. If you think that could be your problem go into the hubs setiings in the My Sky app and click on advanced settings and change tge WiFi security level from WPA3T to WPA2.

Re: Google home AP isolation issue

TimmyBGood — Fri, 19 Jul 2024 07:38:27 GMT

@Chrisee wrote:

@Steven70Smith no such setting is available on any Sky hub (or BT hub as far as I know) and frankly I have no idea what Google mean. AP presumably means Access Point.

Access Point Isolation would prevent local devices passing traffic between themselves, with data only moving through the router to the outside world: this can be desirable from a network security point of view because, for example, a device with a resident worm or other malware cannot inflict it on any other within the premises, but it's not exactly ideal for camera/doorbell functionality.

Re: Google home AP isolation issue

Steven70Smith — Fri, 19 Jul 2024 14:47:45 GMT

Hi Everyone

Thanks for the info and I can update that the problem was my Google 6 Pro was the issue. I tried again today with my wife's iphone 13 and it was straight forward with no AP isolation issue. Now the goole home, doorbell and goole mini all work fine.

It's bitter sweat as I'm glad its sort but now I have to listen to wife brag about her superior phone. So it seems apple works better with google than google does with google.

Thanks

Steve

Re: Google home AP isolation issue

SteveD3 — Sat, 25 Jan 2025 14:39:34 GMT

I know this is a late answer but I had same issue with tapo doorbell, video was jerky and couldn't download, saying it needed to be on same network and ap needed disabling.

The solution was quite simple, the VPN was on in McAfee, once I switched off VPN, everything worked fine.

I hope this helps someone out there