topic 2nd time engineer hasn’t turned up in Broadband

2nd time engineer hasn’t turned up

Danc16 — Fri, 19 Jul 2024 14:00:01 GMT

I would like to know who to complain to as openreach blame sky and sky blame openreach but ether way no one is fixing the problem - I have now been waiting 4 weeks for a engineer to visit and install my broadband I had my first date booked on Monday 15th so took the day of work made sure I was home and no one turned up , 7 phone calls later I finally get a second engineer date booked in this time it's today the 19th between 8am and 1pm , meaning I have had to take a second day of work wait even longer then I already wanted to for my internet and loose another days money and yes you guessed it the engineer never called and never turned up and both sky and openreach are unable to tell me why or do anything about it - how do I go about cancelling my broadband and tv and can I claim for the money I have already paid sky for it and the money I have lost

Re: 2nd time engineer hasn’t turned up

Daniel0210 — Fri, 19 Jul 2024 14:13:28 GMT

@Danc16

For todays non attendance Openreach won't update their customer (which is Sky) until overnight tonight which is why Sky can't update you.

Just guessing here but it's possibly due to the global I.T. issues today. Skys phone lines have been affected by this as well so when they are fully back up and running expect them to be extremely busy.

edit: your duplicate thread has been removed.

Re: 2nd time engineer hasn’t turned up

TimmyBGood — Fri, 19 Jul 2024 14:58:38 GMT

@Danc16 wrote:

how do I go about cancelling my broadband and tv and can I claim for the money I have already paid sky for it and the money I have lost

You can cancel by calling Sky once their contact centres are working again: that does restart the minimum ten working day lead time for broadband from any other Openreach ISP though.

Anything you've paid to Sky in advance would be refundable.

Unfortunately cancelling does severely complicate getting any compensation, which would otherwise be automatically due for delayed broadband activation. Although undoubtedly frustrating, it's generally best to stick with the original ISP and take the account credit.

https://www.sky.com/help/articles/auto-compensation