topic No Internet No Customer service in Broadband

No Internet No Customer service

Mickeire88 — Fri, 19 Jul 2024 11:53:44 GMT

My Internet went last night 19.20. Absolutely disgraceful that the customer service numbers are switched off aswell. This is how sky treats its loyal customers. Absolutely dreadful. No information. No customer service. You broke your contract agreement it's not right.

Re: No Internet No Customer service

Highlinder — Fri, 19 Jul 2024 11:58:17 GMT

@Mickeire88 There is a global IT outage and this is why the cistomer service centre is unavailable. Have you tried to run the broadband test to see if it finds the external fault?

Re: No Internet No Customer service

GD1 — Fri, 19 Jul 2024 12:00:26 GMT

@Mickeire88 You may or may not be aware about the extremely large scalle Microsoft outage that has affected many, many, many companies. Sadly until it is fixed you will need to be patient.

So in case you missed the news https://www.bbc.co.uk/news/live/cnk4jdwp49et