topic Re: Canceled contract but i need to cancel in Broadband

Canceled contract but i need to cancel

Octavian_contis — Fri, 19 Jul 2024 09:57:15 GMT

Hi!

I have a very urgent request and can;t speak with support over the phone unfortunatelty.

I have initiated a contract6 cancelation for the 21st (sunday).

The new broadband company refused to install my broadband and i had to cancel their contract now.

I need to speak to someone and cancel the SKy broadband cancelation request. I will keep the Skyu broadband.

This needs to be placed before 13:00PM today otheriwse the request is not reversible anymore.

Please help

Re: Canceled contract but i need to cancel

GD1 — Fri, 19 Jul 2024 09:59:02 GMT

@Octavian_contis As systems are down you'll need to try again later, the forum can't help with this query so your only option is to try alling later today.

Re: Canceled contract but i need to cancel

Octavian_contis — Fri, 19 Jul 2024 09:59:47 GMT

such a bad set of circumstances 😭

Re: Canceled contract but i need to cancel

Daniel0210 — Fri, 19 Jul 2024 10:00:55 GMT

@Octavian_contis

The lines to Customer Services are down at present due to the mass I.T. issue worldwide. When they are back up and running they will obviously be extremely busy so getting through before 1300 might not be possible.

Re: Canceled contract but i need to cancel

Octavian_contis — Fri, 19 Jul 2024 11:25:17 GMT

DO you think an exception can be made in regards with the account cancelation in this case?

The sms is stating:

"Your Sky broadband is due to Cease in 5 days. If you wish to change or cancel this date contact us within the next 48h as after this we can no longer acton this request" - sent on Wednesday 13:36

Re: Canceled contract but i need to cancel

Octavian_contis — Fri, 19 Jul 2024 11:27:01 GMT

is there anything i can do from my online account area instead?