topic Re: Returning Equipment following upgrading of Broadband in Broadband

Returning Equipment following upgrading of Broadband

glens73 — Fri, 19 Jul 2024 07:21:40 GMT

I have upgraded to Ultrafast Plus broadband and extended my TV contract also. Whilst on the calll agreeing to this I was sure I was advised to send the old broadband hub back. When I have been sent the box to return it the paperwork actually says to return 2 x Sky Q mini boxes. I have Sky Q and have had the mini boxes for a couple of years in 2 other rooms. I still have mutiscreen so not sure why it says to return them and not the broadband hub. Has anyone got any recent experience of this?

Re: Returning Equipment following upgrading of Broadband

caesarome — Fri, 19 Jul 2024 08:59:24 GMT

The paperwork is a bit misleading as it shows you all devices that Sky would want sent back should you cancelled everything including your TV package so it doesn't mean that they want these back.

Have you been sent a new broadband hub, if not I would hang on to the one you have for now.

Re: Returning Equipment following upgrading of Broadband

glens73 — Fri, 19 Jul 2024 09:42:28 GMT

Thanks for the response.

I have had the new broadband hub which was installed yesterday. They asked me on the call to return the hub but the paperwork just mentions 2 Sky Q mini boxes which I still need and I have multiscreen in my package.

I will return the hub with a note included stating that I am returned the old broadband hub only as I need the mini boxes.