topic Re: Cancelled my engineer appointment in Broadband

Cancelled my engineer appointment

Ben1999F — Thu, 16 May 2024 14:22:40 GMT

I've just been informed my engineer appointment on May 24th has been cancelled. After multiple phone calls cannot arrange.

please help asap as needed for work. Thanks

Re: Cancelled my engineer appointment

GD1 — Thu, 16 May 2024 14:34:51 GMT

@Ben1999F This is a customer helps customer forum, we can't reschedule your appointment or book one for you. You will need to speak to Sky again, you don't say why they can't arrange a new one

Also working from home won't give your appointment any greater priority

Re: Cancelled my engineer appointment

EmmaK — Fri, 19 Jul 2024 07:58:29 GMT

I have had sky cancel and appointment on us.

We now don't need the appointment but I can't get through to sky to tell them. It's appalling service. Had nothing but issue with sky recently.

Has anyone got an email address as I don't really want to wait in a phone queue for an hour to tell someone to cancel my appointment.

The emails I have tried have rebounded.

Re: Cancelled my engineer appointment

caesarome — Fri, 19 Jul 2024 08:56:55 GMT

@EmmaK

The complaint form is here:

https://www.sky.com/help/complaints