https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695566#M406920 <P>Ok thanks for help&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;</P> Thu, 18 Jul 2024 13:15:28 GMT Graftway 2024-07-18T13:15:28Z https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695514#M406905 <P>Hi,</P><P>&nbsp;</P><P>Yesterday I found my white Sky WiFi Max Hub has stopped working, there are no lights when plugged in and powered on. No wifi signal or internet using the Ethernet connection. It uses the included USB-C power cable.</P><P>&nbsp;</P><P>I have tried a different power socket but still no luck.</P><P>&nbsp;</P><P>How do I request a replacement unit?</P><P>&nbsp;</P><P>Thank you.</P> Thu, 18 Jul 2024 12:24:19 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695514#M406905 Graftway 2024-07-18T12:24:19Z https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695525#M406910 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4126552">@Graftway</a>&nbsp; You would need to call Sky, if your phone line is connected to the back of the router you will have to use another means to contact Sky which can be found in the link below under " Need more help " at the bottom of the page.</P><P><A href="https://www.sky.com/help/home" target="_self">https://www.sky.com/help/home</A>&nbsp;</P> Thu, 18 Jul 2024 12:30:14 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695525#M406910 Highlinder 2024-07-18T12:30:14Z https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695534#M406913 <P>Looks like I can only book an engineer visit which is annoying as I'm at work.</P><P>&nbsp;</P><P>Can Sky not post out a replacement router?</P> Thu, 18 Jul 2024 12:43:01 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695534#M406913 Graftway 2024-07-18T12:43:01Z https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695557#M406918 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4126552">@Graftway</a>&nbsp; You have to go through the process in order to get a new router.</P> Thu, 18 Jul 2024 13:07:51 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695557#M406918 Highlinder 2024-07-18T13:07:51Z https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695566#M406920 <P>Ok thanks for help&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;</P> Thu, 18 Jul 2024 13:15:28 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4695566#M406920 Graftway 2024-07-18T13:15:28Z https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4865719#M453864 <P>Mine has just done this is there no fixing it?&nbsp;</P> Mon, 30 Dec 2024 00:02:52 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4865719#M453864 Tonicas 2024-12-30T00:02:52Z https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4865740#M453872 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4279212">@Tonicas</a>&nbsp;if your hub has failed call Sky to get it replaced after checking it isnt simply an issue with the mains supply.</P> Mon, 30 Dec 2024 06:09:19 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-WiFi-Max-Hub-has-stopped-working-No-lights/m-p/4865740#M453872 Chrisee 2024-12-30T06:09:19Z