topic Re: Hub not working in Broadband

Hub not working

JimJamz82 — Thu, 18 Jul 2024 06:34:38 GMT

The internet light on the hub is off and the voice light is orange instead of green. Yet when I tested it, it's coming back as no issues. Nothing is working

Re: Hub not working

Highlinder — Thu, 18 Jul 2024 08:15:52 GMT

@JimJamz82 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hub not working

Addie15 — Thu, 18 Jul 2024 09:59:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @JimJamz82.

Re: Hub not working

JimJamz82 — Thu, 18 Jul 2024 10:48:25 GMT

I have requested a new hub through SkyID. Went through all the steps to try and get it reconnected but nothing has worked.

Re: Hub not working

Addie15 — Sat, 20 Jul 2024 10:01:42 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.