topic Re: No internet, South Wales. in Broadband

No internet, South Wales.

Jamie110 — Thu, 18 Jul 2024 07:31:44 GMT

Internet down, based in Neath, South Wales. Followed the online help and reset but still not working. Green light is off on the router.

Re: No internet, South Wales.

Highlinder — Thu, 18 Jul 2024 08:12:52 GMT

@Jamie110 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet, South Wales.

Jamie110 — Thu, 18 Jul 2024 08:46:09 GMT

Thanks, I just phoned the Sky helpline and there is a wider problem in my area. They said "openreach" are working on it urgently but could be up to 2 days.

Re: No internet, South Wales.

TimmyBGood — Thu, 18 Jul 2024 09:23:19 GMT

@Jamie110 wrote:

They said "openreach" are working on it urgently but could be up to 2 days.

The standard Openreach target time to fix individual faults in domestic broadband is two working days. They report to Ofcom that they meet this target around 85% of the time.

An area outage would receive higher priority, but time to fix depends on the nature of the problem: replacing a roadside cabinet wiped out by a vehicle impact takes rather longer than swapping an ethernet switch in a telephone exchange.