topic Re: Pon is red in Broadband

Pon is red

kay+cox — Mon, 15 Jul 2024 09:25:22 GMT

Our PON is red

Re: Pon is red

Chrisee — Mon, 15 Jul 2024 09:33:27 GMT

@kay+cox the red light indicates an issue with the optical fibre network which requires Openreach to sort. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this reported to Openreach. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Pon is red

Mr+Flibbles+86 — Mon, 15 Jul 2024 10:09:55 GMT

Thanks for escalating this. We’ve sent an invite to @kay+cox to chat.

Re: Pon is red

Tom-W19 — Thu, 18 Jul 2024 07:36:22 GMT

Hi @kay+cox

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.