topic Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month in Broadband

New to Sky, still waiting for Broadband installation but been charged for TV from start of month.

DrIf — Mon, 15 Jul 2024 18:39:30 GMT

I've not as yet used the sky box as it came with instructions not to plug it into the TV until the sky engineer has visited. That won't happen for another ten days. So I don't understand how I can be billed for TV from the start of July. The service of Sky TV and broadband was booked at the end of June. I was previously with BT and watch TV via BT box for now.

Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month

Highlinder — Mon, 15 Jul 2024 19:54:25 GMT

@DrIf How is your Sky TV service to be connected? Is it via Sky Q or Sky Glass or Sky stream?

Do you already have broadband with another provider?

Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month

DrIf — Tue, 16 Jul 2024 03:48:32 GMT

Hi @Highlinder this is from the email after I placed my order.

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Sky Stream puck

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Sky Ultimate TV - Sky Entertainment with Netflix

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Sky Sports - Complete Pack

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Sky Cinema

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Netflix Standard with Ads

Sky Broadband and Talk

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Sky Broadband Ultrafast 1

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Sky Pay As You Talk

•

Sky Line Rental

Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month

Highlinder — Tue, 16 Jul 2024 09:23:54 GMT

@DrIf Do you already have internet from another provider and your Sky stream is a self install.

Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month

TimmyBGood — Tue, 16 Jul 2024 10:29:54 GMT

@DrIf wrote:
I've not as yet used the sky box as it came with instructions not to plug it into the TV until the sky engineer has visited.

A Stream puck can be used for viewing subscription television content over broadband from any ISP.

https://www.sky.com/help/articles/setting-up-sky-stream

You may be confusing this with the Sky Hub (broadband router) : that would have an instruction to wait for the Sky broadband activation date before plugging it in (to a phone socket or ONT, not a television)

Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month

TimmyBGood — Tue, 16 Jul 2024 10:32:01 GMT

@DrIf

If the Sky box has an HDMI port and a single ethernet socket then it's for television.

If it has four ethernet ports, phone sockets and no HDMI then it's a broadband router.

Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month

DrIf — Wed, 17 Jul 2024 21:11:04 GMT

Rather upsetting that all this came with zero instructions on how to use and I have had a service I could have used and am bring billed for. Pretty poor first experience ......it's going to take a month to get the broadband from order date. Yet I get a TV box and the less than perfect broadband from the old provider is supposed to suffice?

Plugged in and can't really see a good picture so back to old BT box and fingers crossed next week new broadband sorts it.

Re: New to Sky, still waiting for Broadband installation but been charged for TV from start of month

TimmyBGood — Thu, 18 Jul 2024 05:57:14 GMT

@DrIf wrote:

.....it's going to take a month to get the broadband from order date. Yet I get a TV box and the less than perfect broadband from the old provider is supposed to suffice?

That's correct: a Stream television puck can be shipped next day from warehouse stock, but Openreach has a minimum ten working day lead time to carry out a broadband switch (often longer during holiday season or for FTTP provisioning)