topic Re: Parcel reception in Broadband

Parcel reception

The+Carnoys — Tue, 16 Jul 2024 20:17:16 GMT

I have cancelled my Sky as I moved to another provider. On my last day of contract Sky will send me a labelled packaging to send back my router and booster. Unfortunately I will not be at home but abroad for over a month. When you send the labelled box for return, can you let the courier know that if there is nobody at home, they must deliver to my neighbour, Sam, at #38. Thank you.

otherwise, can you send for a delivery after the 2nd of September?

Re: Parcel reception

SKY1992bf — Tue, 16 Jul 2024 20:24:59 GMT

@The+Carnoys for your information this is primarily a customer helps customer forum not sky support but we can say

sky won't deliver to your neighbour or dispatch on a specific date

all you can do is return the equipment on your return using any packaging you have or call sky to request more packaging

make sure you obtain and keep indefinitely proof of postage as this will be required to claim back non return fees should they be applied

Re: Parcel reception

AndyJ2 — Mon, 13 Oct 2025 11:15:47 GMT

This is not helpful

Re: Parcel reception

Daniel0210 — Mon, 13 Oct 2025 11:20:09 GMT

@AndyJ2 wrote:

This is not helpful

@AndyJ2

What isn't helpful? The post marked as the answer is just that… the answer to the OPs question submitted last year.