topic Intermittent in Broadband

Intermittent

DonnaLarder — Tue, 16 Jul 2024 19:15:18 GMT

Intermittent internet. We have had this since last night thought it was the weather. It's not, I need a fix with this issue fast as I'm working from home.

Re: Intermittent

Highlinder — Tue, 16 Jul 2024 19:39:58 GMT

@DonnaLarder Is your router black or white?

Re: Intermittent

DonnaLarder — Tue, 16 Jul 2024 19:45:03 GMT

It's black the internet light keeps going on off then orange then repeat

Re: Intermittent

Highlinder — Tue, 16 Jul 2024 20:48:49 GMT

@DonnaLarder Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If you see the internet off again run the test to see if detects the fault.