topic Re: FIBRE FITTED BUT CONNECTION WORSE in Broadband

FIBRE FITTED BUT CONNECTION WORSE

SS16 — Sun, 14 Jul 2024 08:58:35 GMT

I had Fibre Ultrafast fitted on Friday but the signal in all rooms is much worse than before we had it fitted. This is proving difficult for all in the family to complete their daily activities and we had no problems before. How can this be resolved or reverted back to what we had ?

Re: FIBRE FITTED BUT CONNECTION WORSE

GD1 — Sun, 14 Jul 2024 09:00:21 GMT

@SS16 The issue sounds like a wifi issue rather then a line isse, if you had FTTP installed you won't be able to revert to the previous service which would have been FTTC or ADSL.

Can you follow these steps to improve your wifi? https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: FIBRE FITTED BUT CONNECTION WORSE

TimmyBGood — Sun, 14 Jul 2024 09:13:24 GMT

@SS16

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: FIBRE FITTED BUT CONNECTION WORSE

SS16 — Tue, 16 Jul 2024 06:36:48 GMT

Thank you

I am also having problem with Sky Q losing its connectivity since changing over.

I hope someone from Sky can help me as I am regretting the change

Re: FIBRE FITTED BUT CONNECTION WORSE

Chrisee — Tue, 16 Jul 2024 06:40:22 GMT

@SS16 you will have to contact Sky yourself if you want help from them as this forum is customer to customer support. If you want hekp from forum members you nedd to give some details lijecwgich hub you have and how your network is set up.