topic Re: Broadband intermittent in Broadband

Broadband intermittent

Kirstyh89 — Mon, 15 Jul 2024 19:32:17 GMT

My Internet keeps dropping in and out but the service checks show it as being good. I am trying to watch my playliat on my sky using the sky stream puck but the programme keep dropping in and out

Re: Broadband intermittent

Highlinder — Mon, 15 Jul 2024 19:44:06 GMT

@Kirstyh89 Which router did Sky supply you for your broadband service from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Broadband intermittent

Kirstyh89 — Mon, 15 Jul 2024 19:46:16 GMT

Sky broadband hub

Re: Broadband intermittent

Highlinder — Mon, 15 Jul 2024 19:47:05 GMT

@Kirstyh89 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband intermittent

Kirstyh89 — Mon, 15 Jul 2024 19:55:09 GMT

Re: Broadband intermittent

Highlinder — Mon, 15 Jul 2024 20:00:14 GMT

@Kirstyh89 Did you just restart the router or did it do this itself?

Re: Broadband intermittent

Kirstyh89 — Mon, 15 Jul 2024 20:01:17 GMT

I reset it as the virtual assistant advised me too

Re: Broadband intermittent

Highlinder — Mon, 15 Jul 2024 20:34:20 GMT

@Kirstyh89 When the next drop happens could you post the router stats again waiting 10 seconds after landing on the router stats page to allow it to populate please and don't reset the router if you can.