Broadband issues even with FTTP

Hedgehog_Home — Sun, 14 Jul 2024 12:38:03 GMT

Hello, For the past few months my broadband speed has been stuck at 60mbs even though my minimum guaranteed speed is 100mbs. I haven't minded as the speed was being limited by the old Fibre to the Cabinet wires. However a few weeks okay a massive openreach team were in my neighborhood and have converted the area to FTTP. I can confirm this by checking both the openreach website, and also all suppliers websites. Some suppliers are now able to offer me up to 1.6gbs download. My issue is that I am still not even recieving my minimum guaranteed speed of 100mbs. Is it common for there to be a delay in recieving the FTTP speed benefits or do you believe I am experiencing an issue? Thank you

Re: Broadband issues even with FTTP

TimmyBGood — Sun, 14 Jul 2024 13:32:47 GMT

@Hedgehog_Home

FTTP infrastructure being deployed in your area is of no benefit to you until you order a service which actually uses it and the optical connection is brought inside your individual property through an Openreach ONT.

Having a 100Mbs guaranteed minimum on a copper connection would suggest you are currently using G.fast through a master socket: there are potential issues with Sky moving existing users from G.fast onto FTTP which may mean the Sky website tells you that better connections are not available even after FTTP deployment.

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Broadband issues even with FTTP

Re: Broadband issues even with FTTP