topic Re: Unreliable broadband connection in Broadband

Unreliable broadband connection

Farrjezz1 — Sat, 13 Jul 2024 16:33:09 GMT

An engineer came on 11 July to fix a dropping broadband connection. He believed he had fixed the problem. However we still seem to be losing our connection though not as regularly or for as long.. Please could you advise. Thanks.

Re: Unreliable broadband connection

GD1 — Sat, 13 Jul 2024 16:41:21 GMT

@Farrjezz1 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Unreliable broadband connection

Farrjezz1 — Sun, 14 Jul 2024 08:52:36 GMT

Thanks @GD1

I am trying to paste the data but Sky won't permit the longer numbers. Is there anything spcific in the stats you are looking for? Perhaps I can isolate that bit.

Cheers

Jezz

Re: Unreliable broadband connection

GD1 — Sun, 14 Jul 2024 08:55:35 GMT

@Farrjezz1 Try copying an image if on a windows laptop snipping tool will work

Re: Unreliable broadband connection

Farrjezz1 — Sun, 14 Jul 2024 12:43:00 GMT

@GD1 - Thanks. It did.

Re: Unreliable broadband connection

GD1 — Sun, 14 Jul 2024 14:24:40 GMT

@Farrjezz1 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Unreliable broadband connection

Tom-W19 — Mon, 15 Jul 2024 07:31:56 GMT

Thanks for escalating. We've sent an invite to @Farrjezz1.

Re: Unreliable broadband connection

Farrjezz1 — Mon, 15 Jul 2024 08:49:17 GMT

Thanks @GD1 and @Tom-W19 . Appreciate your help.