topic Re: Internet connection keeps cutting out in Broadband

Internet connection keeps cutting out

Leeking13 — Fri, 26 Jan 2024 19:29:54 GMT

For the last 5 months my internet connection cuts out and then comes back. Its beginning to become unbearable. Sky have replaced router twice and sent engineers to check outside but no issues found. Got one wireless booster in house and a ethernet cable to the shed which is plugged into booster.

all worked perfectly 4 months ago. Any ideas would be great.

Router Statistics

System Up Time: 05:40:20

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 136972 624549 0 103935 6322992 00:35:32 LAN Up 736063 739182 19748 22133 38223 05:40:20 WLAN (2.4 GHz) Up 242467 187047 0 46689 05:38:39 WLAN (5 GHz) Up 1785050 774816 0 8295942 133667 05:38:29

Broadband Link Downstream Upstream Connection Speed (Kbps) 73701 17114 Line Attenuation (dB) DS1:11.0 DS2:28.4 DS3:43.5 US0:4.3 US1:22.3 US2:33.0 Noise Margin (dB) DS1:5.4 DS2:5.4 DS3:5.3 US0:7.4 US1:6.0 US2:6.0

Re: Internet connection keeps cutting out

Leeking13 — Fri, 26 Jan 2024 19:32:38 GMT

IMG_2789.png

Re: Internet connection keeps cutting out

JimM1 — Fri, 26 Jan 2024 21:06:47 GMT

@Leeking13

From your stat's there is a huge amount of Lan Network collisions, If you can unplug the network connections to the hub and reset the router by powering off and back on about 20sec's later.

Leave the Ethernet off if possible to test.....

Observe over the next period if the router is more stable and you have no disconnect's.

Re: Internet connection keeps cutting out

JimM1 — Fri, 26 Jan 2024 21:14:07 GMT

@Leeking13

If you could also re post your stat's 24hrs later, this will let us see the collision status.

Re: Internet connection keeps cutting out

Chrisee — Sat, 27 Jan 2024 08:21:26 GMT

@Leeking13 do you also have Sky Q TV boxes if so can you post how mant of each type you have,

Re: Internet connection keeps cutting out

Camsie — Fri, 12 Jul 2024 16:33:58 GMT

my internet is not connected but broadband router is connected. And can't even use the internet on phone. Please assist

thanks

Re: Internet connection keeps cutting out

Highlinder — Fri, 12 Jul 2024 17:07:11 GMT

@Camsie Jumping on to anothers thread with little information is not going to help. What have you done to narrow down what is going on? Have you ran the broadband test which can be done on a mobile device using the Sky app,

Have you contacted Sky to report this issue and if so what have they said?