topic Re: Can’t find network connection in Broadband

Can’t find network connection

Jessj85 — Thu, 11 Jul 2024 17:40:30 GMT

Hello,

for the last 48 hours I can't connect to my network.
when I click to go on apps on my sky menu it says I'm not connected to the internet.
I have tried to reconnect with no luck.
I have turned off the router, I have taken the plug out of the mains. I have held down the two arrow buttons. Done everything...

yet still it is not connection to the internet.

Re: Can’t find network connection

Tom-W19 — Fri, 12 Jul 2024 08:11:45 GMT

Hi @Jessj85

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can’t find network connection

Lukeo115 — Fri, 12 Jul 2024 08:26:34 GMT

I have been having the same problem and need help. Thanks

Re: Can’t find network connection

Lisa-P1987 — Fri, 12 Jul 2024 09:05:47 GMT

Hi there @Lukeo115 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147