https://helpforum.sky.com/t5/Broadband/Broadband-Down-WD17/m-p/4690339#M405712 <P>UPDATE: Broadband and Voice are now working.</P><P>I was checking the cables and came to the point on the outside of the property where the phone line connects with the cable that goes to the master socket. I wiggled it a little and everything came alive.</P><P>With that being said, if I wanted an engineer to look at it, who would be responsible?</P> Fri, 12 Jul 2024 05:29:18 GMT IanWD17 2024-07-12T05:29:18Z https://helpforum.sky.com/t5/Broadband/Broadband-Down-WD17/m-p/4690332#M405709 <P>Broadband and Voice have gone down for me in Watford, WD17. It was on and off all through yesterday (11/07) then just stop around 5pm and not returned. Power to box is on and WIFI connected. Just not internet or calls available.</P> Fri, 12 Jul 2024 04:18:57 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Down-WD17/m-p/4690332#M405709 IanWD17 2024-07-12T04:18:57Z https://helpforum.sky.com/t5/Broadband/Broadband-Down-WD17/m-p/4690339#M405712 <P>UPDATE: Broadband and Voice are now working.</P><P>I was checking the cables and came to the point on the outside of the property where the phone line connects with the cable that goes to the master socket. I wiggled it a little and everything came alive.</P><P>With that being said, if I wanted an engineer to look at it, who would be responsible?</P> Fri, 12 Jul 2024 05:29:18 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Down-WD17/m-p/4690339#M405712 IanWD17 2024-07-12T05:29:18Z https://helpforum.sky.com/t5/Broadband/Broadband-Down-WD17/m-p/4690340#M405713 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4121185">@IanWD17</a>&nbsp;you need to call Sky although it is quite likely an Openreach engineer will attend. Openreach do not accept fault repirts from the end customer.</P> Fri, 12 Jul 2024 05:48:49 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Down-WD17/m-p/4690340#M405713 Chrisee 2024-07-12T05:48:49Z