topic Re: Broadband very slow in Broadband

Broadband very slow

sheps-milne — Wed, 10 Jul 2024 12:26:50 GMT

New Sky customer, Broadband installed 3 weeks ago and is much slower than previous competitor. Some cases having to switch to 5G on phone as internet will not load for pages.

Reporting saying no issue and claim from Sky that this is faster than predecessor.

Have turned box on and off a few times, no improvement.

Would appreciate any recommendations / suggestions to get it up to speed.

Re: Broadband very slow

Highlinder — Wed, 10 Jul 2024 13:32:01 GMT

@sheps-milne Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband very slow

sheps-milne — Thu, 11 Jul 2024 18:21:54 GMT

Apologies for the delay @Highlinder, details below

Re: Broadband very slow

Highlinder — Thu, 11 Jul 2024 18:29:02 GMT

@sheps-milne How many devices are you running off the Wi-Fi as you use that and have no devices hardwired. What speed are you supposed to be on?

Re: Broadband very slow

sheps-milne — Thu, 11 Jul 2024 18:53:08 GMT

@Highlinder says 15 devices connected to home network.

Package - Sky Broadband Ultra Fast 1

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

Download speeds: Normally Available: 151.9Mbps; Max: 151.9Mbps; Min: 151.8Mbps

Upload speeds: Normally Available: 32.1Mbps; Max: 32.1Mbps; Min: 29.1Mbps

Re: Broadband very slow

Highlinder — Thu, 11 Jul 2024 19:08:10 GMT

@sheps-milne Are any of these devices that you have on the network doing any type of downloading that is taking all of the bandwidth at any given time. Just trying to figure out what is causing this to slow down.

Re: Broadband very slow

sheps-milne — Thu, 11 Jul 2024 19:11:37 GMT

@Highlinder , unfortunately not, they are just typical devices:

Phones x2
Macbook x2
Mac x1
TV x2
iPad x1
Smart Plugs x2
Ring doorbell x1
Ring Chime x1
Alexa's x2

Re: Broadband very slow

Highlinder — Thu, 11 Jul 2024 19:13:53 GMT

@sheps-milneWith you not having any trouble with the last provider are they all trying to get on one frequency that is all on the 2.4 or the 5.0 or are they a mix?

Re: Broadband very slow

sheps-milne — Thu, 11 Jul 2024 19:17:26 GMT

@Highlinder Apologies, not entirely sure what you mean or how I can check?

Thanks!

Re: Broadband very slow

Highlinder — Thu, 11 Jul 2024 19:26:51 GMT

@sheps-milneI don't know if it is possible on the Sky router interface, but can give it a look around if it gives you a list of your devices and how they are connected,