topic No broadband in Broadband https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4690052#M405653 <P>Broadband is down, on the ONT the PON light is solid red!&nbsp;<BR />tried all the usual step that Sky provide still not working. I have had this issue before but I was able to speak to someone on the phone. This time unable to speak to anyone?&nbsp;<BR />seriously considering leaving sky ! Crap customer service and pay a lot of money for "ultra fast" internet that is actually just average.&nbsp;</P> Thu, 11 Jul 2024 16:59:01 GMT Alex145 2024-07-11T16:59:01Z No broadband https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4690052#M405653 <P>Broadband is down, on the ONT the PON light is solid red!&nbsp;<BR />tried all the usual step that Sky provide still not working. I have had this issue before but I was able to speak to someone on the phone. This time unable to speak to anyone?&nbsp;<BR />seriously considering leaving sky ! Crap customer service and pay a lot of money for "ultra fast" internet that is actually just average.&nbsp;</P> Thu, 11 Jul 2024 16:59:01 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4690052#M405653 Alex145 2024-07-11T16:59:01Z Re: No broadband https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4690384#M405730 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4120731">@Alex145</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Fri, 12 Jul 2024 07:56:28 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4690384#M405730 Tom-W19 2024-07-12T07:56:28Z