topic Re: No purple cable arrived in Broadband

No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:11:37 GMT

Hi I just got my wifi box it's the white sky box no phone

the purple cable did not come with it , am I supposed to buy it myself plus the box that the purple cable is plugged into or will that arrive at a separate date ? Will that start my internet connection ?

Re: No purple cable arrived

TimmyBGood — Thu, 11 Jul 2024 15:17:02 GMT

@Ami14

The Hub delivery is scheduled to be before the broadband activation date. If you are going to be getting FTTP installed on that date then the 'purple cable' isn't relevant.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:19:17 GMT

So if I understood that correct , I don't need the purple wire for wifi only ? And I should wait for the activation date?

Re: No purple cable arrived

cookiemonsteruk — Thu, 11 Jul 2024 15:28:26 GMT

@Ami14

When is/was your activation date?

For fttp you at least should have received an ethernet cable which sky refer to as a conversion kit

Re: No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:30:34 GMT

It's on the 15th so that's what I'm wondering , for the wifi to start working on the 15th do I need the purple cable ?

Re: No purple cable arrived

cookiemonsteruk — Thu, 11 Jul 2024 15:35:03 GMT

@Ami14

What speed were you told you would get ?

The purple cable is for fttc superfast up to 80Mbps

For ultrafast you should have received a gigabit ethernet cable usually with yellow plugs.

Could you check the link @TimmyBGood posted and tell us if it says WBC FTTP

Re: No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:39:20 GMT

I have Sky broadband ultra fast 1

Re: No purple cable arrived

cookiemonsteruk — Thu, 11 Jul 2024 15:42:58 GMT

@Ami14

Even more confusion ultrafast 1 can be delivered via g.fast which requires the purple cable or via an fibre optic ont which requires an ethernet cable.

Re: No purple cable arrived

TimmyBGood — Thu, 11 Jul 2024 15:43:54 GMT

@Ami14

Ultrafast 1 can be either G.fast where the purple cable would be relevant, or FTTP when it is not.

Re: No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:44:11 GMT

So my question is do I have to purchase them myself ?

Re: No purple cable arrived

cookiemonsteruk — Thu, 11 Jul 2024 15:45:03 GMT

@Ami14

With the white box max hub it would be ultrafast via the ont so you need at least a cat 5e ethernet cable which you can buy yourself

Re: No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:46:14 GMT

Does WiFi work without THOES cables.

also what would I search to purchase the cables

Re: No purple cable arrived

cookiemonsteruk — Thu, 11 Jul 2024 15:46:46 GMT

@Ami14

@Ami14 wrote:

So my question is do I have to purchase them myself ?

You shouldn't have to as sky should supply it

Re: No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:48:25 GMT

lol I'm confused , so will thoes cables be delivered at a separate date or do I get in contact with Sky to send me the cables

Re: No purple cable arrived

cookiemonsteruk — Thu, 11 Jul 2024 15:53:58 GMT

@Ami14

@Ami14 wrote:

lol I'm confused , so will thoes cables be delivered at a separate date or do I get in contact with Sky to send me the cables

If you have currys, dixons, pc world etc near you and you haven't received an ethernet cable by saturday go in and ask for a category 5e ethernet cable

Re: No purple cable arrived

TimmyBGood — Thu, 11 Jul 2024 15:59:41 GMT

@Ami14

WiFi is transmitted from the Hub: for broadband to arrive into the Hub (so that the WiFi has some content) it needs whichever of those cables is relevant.

If you could put the address into that link and look at the first line of text under the table, that would indicate which cable you require.

Re: No purple cable arrived

Ami14 — Thu, 11 Jul 2024 15:57:44 GMT

Okay thanks