topic Issues with connection after street maintenance in Broadband

Issues with connection after street maintenance

DB31 — Wed, 10 Jul 2024 18:07:40 GMT

We had open reach technicians come to our street to carry out work. During this time we lost internet connection.

We went out to speak to the technicians to enquire and explain we had issues with the connection since they've been working.

The technician told us that it must be nothing to with them - all though we had no issues prior to them arriving - and that this must be an issue with our provider and the best course of action would be to contact our network provider as they were pretty much done for the day.

We waited and have been unable to secure a steady internet connection since they left which was about 2 hours ago.

Re: Issues with connection after street maintenance

Mr+Flibbles+86 — Thu, 11 Jul 2024 07:34:12 GMT

Hi there @DB31 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with connection after street maintenance

DB31 — Sat, 20 Jul 2024 11:39:52 GMT

Please can someone reach out to me again.

I had to leave my house for a few days and have returned to find the same internet issues.

Re: Issues with connection after street maintenance

Highlinder — Sat, 20 Jul 2024 12:34:55 GMT

@DB31 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with connection after street maintenance

Greenfingers001 — Sat, 20 Jul 2024 12:50:17 GMT

Thanks for escalating this. We’ve sent @DB31 an invite to chat.