topic Re: Outage outrage in Broadband

Outage outrage

Shadowmanroller — Wed, 10 Jul 2024 08:43:34 GMT

So twelve days after our broadband went down a new engineer fixed it and told us the connection had been human error disconnecting us at the terminal by accident - is there compensation as we had to but over £50 worth of data which would normally bone over Wi-Fi and my wife who is no polar has suffere badly

Mr Angry

Re: Outage outrage

TimmyBGood — Wed, 10 Jul 2024 08:59:38 GMT

@Shadowmanroller

https://www.sky.com/help/articles/auto-compensation

Re: Outage outrage

caesarome — Wed, 10 Jul 2024 09:00:37 GMT

@Shadowmanroller

This link explains the compensation scheme:

https://www.sky.com/help/articles/auto-compensation

Sky will work out what you pay for 12 days and will apply a credit to your account to cover this so if they haven't applied this credit after 30 days then you will need to contact them about it.