topic Re: BB is dropping all the time in Broadband

BB is dropping all the time

Cjp1980 — Sun, 07 Jul 2024 18:25:03 GMT

So fed up with sky BB. It constantly drops out. Someone has been out and they said they have fixed the problem, but they havent. I work from home so this is a nightmare for me. The on line checker says everything is good. But i have no internet !!!!!!

Re: BB is dropping all the time

Mr+Flibbles+86 — Mon, 08 Jul 2024 06:59:18 GMT

Hi there @Cjp1980 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: BB is dropping all the time

Taff80 — Mon, 08 Jul 2024 08:57:12 GMT

I've got the same issue. Can someone pls contact me as well?

Re: BB is dropping all the time

Mr+Flibbles+86 — Wed, 10 Jul 2024 07:11:36 GMT

We are still looking to help you @Cjp1980 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: BB is dropping all the time

James252 — Wed, 10 Jul 2024 07:21:01 GMT

The same issue, and Sky cannot resolve it!!.. new router which Insaid wouldn't work and guess what it didn't.... if it's. It resolve this week I'm moving!!.. had enough of Sky!!

Re: BB is dropping all the time

Cjp1980 — Wed, 10 Jul 2024 08:03:53 GMT

It has been escalted to openreach.

This has happened previously and they said it fixed.

Hopefully this time they will fix it completely