topic Re: Help why does my wifi keep disconnecting on devices in Broadband

Help why does my wifi keep disconnecting on devices

Hussain13579 — Tue, 09 Jul 2024 16:25:02 GMT

Hi I have recently just had sky ultra fast broadband put in and ever since on our phones and iPads it's connection is disconnecting or saying they is no internet and not letting us on certain apps like snap chat what's app etc what do I do I have tried resetting the hub and changing the wifi channel and it's still the same

Re: Help why does my wifi keep disconnecting on devices

Mr+Flibbles+86 — Wed, 10 Jul 2024 07:56:49 GMT

Hi there @Hussain13579 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Help why does my wifi keep disconnecting on devices

Tom-W19 — Fri, 12 Jul 2024 07:58:44 GMT

Hi @Hussain13579

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Help why does my wifi keep disconnecting on devices

Hussain13579 — Fri, 19 Jul 2024 23:19:19 GMT