topic Wi-Fi suddenly stopped working in Broadband

Wi-Fi suddenly stopped working

TanyaMoore — Tue, 09 Jul 2024 09:37:21 GMT

My internet has suddenly stopped working part way through a Teams call. LOS light is red and PON light is off.

Re: Wi-Fi suddenly stopped working

TimmyBGood — Tue, 09 Jul 2024 09:44:16 GMT

Unfortunately that would be an external optical failure, which needs logging with Sky for investigation by the network maintainer (Openreach in the UK, OpenEir in RoI)

Re: Wi-Fi suddenly stopped working

TanyaMoore — Tue, 09 Jul 2024 09:58:36 GMT

Thanks, any idea how I do that. Spent 30 minutes going round in circles on the website!

Re: Wi-Fi suddenly stopped working

jamesn123 — Tue, 09 Jul 2024 15:24:55 GMT

@TanyaMoore

Run the line test on the My Sky app, it should pickup the fault.

If not dial 150 from your Sky Landline or the 03 number at the bottom of https://sky.com/help under the 'need more help?' banner

Re: Wi-Fi suddenly stopped working

TanyaMoore — Tue, 09 Jul 2024 21:25:10 GMT

Thanks everyone, it seems Openreach had dismantled the local green box but sorted now