topic high latency in Broadband

high latency

gbanite — Tue, 09 Jul 2024 08:57:18 GMT

Hi,

Since i joined Sky from BT, i have been experiencing high latency and packet loss. I have recently moved from my previous address but issue is still happening.

I have frequent outages and packet loss, but when i call Sky they say everything seems to be OK.

I thought the issue i had was from my Ubiquity Dreams Machine. I have stopped using it now using only the SKY provided router but issue seems to be occurring almost everyday.

Re: high latency

jamesn123 — Tue, 09 Jul 2024 14:22:45 GMT

Hi @gbanite Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: high latency

gbanite — Tue, 09 Jul 2024 19:00:50 GMT

@jamesn123 here is my router statistics

Router Statistics

System Up Time: 1177:34:41

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 406976420 1071571240 0 244346 22136509 03:01:05 LAN Up 25191497 10333478 0 3056 1351 1177:34:41 WLAN (2.4 GHz) Up 60655829 22316316 0 1511 62 1177:33:28 WLAN (5 GHz) Up 2066089554 393198776 0 0 0 1177:32:53

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

Poll Interval:

Seconds (at least 3s):