topic Re: Broadband issue in Broadband

Broadband issue

Frambo — Tue, 09 Jul 2024 08:28:07 GMT

Broadband outage in my area?
yet no one else seems to have the issue and the service checker just says it can take 48hrs to resolve this type of issue.

I work from home and need a better update and communication of what the issue is and the likely resolution time?

Re: Broadband issue

TimmyBGood — Tue, 09 Jul 2024 08:55:36 GMT

@Frambo wrote:

I work from home and need a better update and communication of what the issue is and the likely resolution time?

Unfortunately using domestic broadband to work from home just doesn't bring that kind of service level: business broadband with a designated proactive point of contact would cost around ten times as much per month.

For any updates you'll need to call Sky: what they can tell you depends on what the network maintainer (Openreach/ OpenEIR) has reported.

Re: Broadband issue

TimmyBGood — Tue, 09 Jul 2024 08:56:59 GMT

@Frambo

Note that '48 hours' is the generic Openreach target time to fix.