topic Re: Stop working broadband in Broadband

Stop working broadband

Lia4 — Mon, 08 Jul 2024 23:40:44 GMT

Out of nowhere stopped working my tv broadband no connection, I was watching a movie on Netflix....

Re: Stop working broadband

MohamadAwad — Mon, 08 Jul 2024 23:42:52 GMT

I have the same issue and read someone else has it too

Re: Stop working broadband

Louise.h — Mon, 08 Jul 2024 23:43:24 GMT

Mine too

Re: Stop working broadband

Kaza23 — Mon, 08 Jul 2024 23:44:54 GMT

Me too, in the Liverpool/knowsley area, LOS light red on fibre box

Re: Stop working broadband

Dictat0r — Mon, 08 Jul 2024 23:45:26 GMT

In middle of playing game why my internet connection cut off 😐😐😐😐

Re: Stop working broadband

Bobby22007 — Mon, 08 Jul 2024 23:47:18 GMT

Mine also stopped red light on max hip and ont 1240

Re: Stop working broadband

Louise.h — Mon, 08 Jul 2024 23:48:00 GMT

I'm in Glasgow, with no Internet and red light on white box

Re: Stop working broadband

J0R0 — Mon, 08 Jul 2024 23:51:49 GMT

Same problem happened in Coventry. Was down for about 15 minutes, but is now back

Re: Stop working broadband

Louise.h — Mon, 08 Jul 2024 23:53:00 GMT

Mine is back on now

Re: Stop working broadband

Lacey22 — Mon, 08 Jul 2024 23:53:59 GMT

Yes so has mine

does anyone know what is going on

Re: Stop working broadband

Kaza23 — Mon, 08 Jul 2024 23:54:46 GMT

I still have issues been nearly an hour!

Re: Stop working broadband

CinderKona — Mon, 08 Jul 2024 23:56:41 GMT

Mine is down still. No light at all

Re: Stop working broadband

Kaza23 — Mon, 08 Jul 2024 23:58:33 GMT

Mines back up now, if you have no light it's probably a power issue, it should be red or something depending on your box, to signal it's on but not receiving internet, my guess is unplanned maintenance

Re: Stop working broadband

clare+bostock — Tue, 09 Jul 2024 00:03:08 GMT

Mines back on now must be national thing updates or power outage some were

Re: Stop working broadband

CinderKona — Tue, 09 Jul 2024 00:09:51 GMT

All good now. Ironically my radio going silent woke me up.

Re: Stop working broadband

Curlywurly1 — Tue, 09 Jul 2024 05:39:15 GMT

I'm in Dumfries and work from home, I haven't had broadband since 7am yesterday and still don't have it. I can't work without it! I went onto My Sky and it tells me that my broadband isn't with them (moved over at the beginning of June) wish I'd stayed with BT.

Re: Stop working broadband

Kaza23 — Tue, 09 Jul 2024 05:42:13 GMT

@Curlywurly1

@Curlywurly1 wrote:
I'm in Dumfries and work from home, I haven't had broadband since 7am yesterday and still don't have it. I can't work without it! I went onto My Sky and it tells me that my broadband isn't with them (moved over at the beginning of June) wish I'd stayed with BT.

I think you're best calling them up to investigate that, that's not a standard overnight update kind of issue that's something wrong on their end that means you won't be provided with a connection until it's manually investigated and sorted

Re: Stop working broadband

JimmyOak — Tue, 09 Jul 2024 06:18:13 GMT

In south Essex and no broadband this morning. Red light on ONT. Sky's online broadband tests are also currently unavailable ("Opps, something went wrong" message). Service status is showing no issues locally, but looks like it might be a wider problem? Anyone else experiencing red light outages this morning ?

Re: Stop working broadband

Daniel-F — Fri, 12 Jul 2024 09:48:10 GMT

Hi all,

Thank you for getting on to Community to share your experiences with broadband just now.

I can see that the thread itself has quietened down in the last couple of days however if you are still experiencing any issues, please do check our service status page for any local issues in your area or isolated issues specifically on just your line. You can find steps to do this here: https://www.sky.com/help/servicestatus/broadband-and-talk

Thanks,

Re: Stop working broadband

John2100 — Wed, 07 Aug 2024 19:45:28 GMT

Broadband is not working the best an having issues