topic Re: Broadband drops connection a few times a day - started a few weeks ago in Broadband

Broadband drops connection a few times a day - started a few weeks ago

Adri1 — Mon, 08 Jul 2024 14:18:54 GMT

For the last couple of months or so my broadband drops connection several times a day. I work from home and this is often in the middle of teams calls. I've ran the diagnostics stuff on the Sky web site - it says there is a problem but when I run the check it says it is all fine.

I use wifi powerline extenders but it drops in all rooms, even the room with the router. Haven't contacted Sky yet as was hoping someone on here may have some ideas or things to try. My rouer stats are below.

Re: Broadband drops connection a few times a day - started a few weeks ago

Beckyvarma — Mon, 08 Jul 2024 14:24:44 GMT

Hi, sorry no advice. Just wanted to say this has been happening to us too. It happens everyday.

Re: Broadband drops connection a few times a day - started a few weeks ago

jamesn123 — Tue, 09 Jul 2024 15:16:17 GMT

@Adri1

Your stats show a minor line fault that is dropping your connection. If the My Sky app line test wont pick the issue up you'd need to contact Sky and see if they will send an engineer.