topic Re: Extremely slow wifi but speed tests say its fine. Long term issue in Broadband

Extremely slow wifi but speed tests say its fine. Long term issue

Etimms89 — Mon, 08 Jul 2024 11:11:49 GMT

I have been expereincing extremely slow wifi for over 12 months now. My speed tests say its fine, as does sky. Its so slow I cannot connect to teams meetings on my laptop. Working from home has become impossible. I have screenshot my router diagnostics below:

Re: Extremely slow wifi but speed tests say its fine. Long term issue

GD1 — Mon, 08 Jul 2024 11:15:26 GMT

@Etimms89 What you have posted the community can't use, please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Extremely slow wifi but speed tests say its fine. Long term issue

Etimms89 — Mon, 08 Jul 2024 11:33:55 GMT

Hi, thanks for responding.

Hopefully the below works this time?

Re: Extremely slow wifi but speed tests say its fine. Long term issue

GD1 — Mon, 08 Jul 2024 11:35:55 GMT

@Etimms89 You've posted the same image which isn't your router stats, have you followed the steps to the very end as per the link posted?

Re: Extremely slow wifi but speed tests say its fine. Long term issue

Etimms89 — Mon, 08 Jul 2024 12:06:48 GMT

I think ive got it now, the prompts are a bit different for me, see below:

Re: Extremely slow wifi but speed tests say its fine. Long term issue

jamesn123 — Tue, 09 Jul 2024 15:15:17 GMT

@Etimms89

For starters give your router a reboot as its been up for 2 months.

I notice you are on ADSL broadband which is becoming quite outdated and certainly is not appropriate to be WFH on. Is there no Fibre available to you?

@Re: Extremely slow wifi but speed tests say its fine. Long term issue

Etimms89 — Tue, 09 Jul 2024 15:22:07 GMT

Hi @jamesn123

Thankyou ill give it a reboot. Sadly no fibre at my end of the street...

Re: @Re: Extremely slow wifi but speed tests say its fine. Long term issue

jamesn123 — Tue, 09 Jul 2024 15:28:08 GMT

@Etimms89

In that case you may want to consider using ethernet to WFH on as it'll make the most of your connection

Re: Extremely slow wifi but speed tests say its fine. Long term issue

cookiemonsteruk — Tue, 09 Jul 2024 15:37:33 GMT

@Etimms89

Could you enter your full address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Extremely slow wifi but speed tests say its fine. Long term issue

Etimms89 — Tue, 09 Jul 2024 15:48:42 GMT

Hi @cookiemonsteruk

Thanks for responding! See below:

Re: @Re: Extremely slow wifi but speed tests say its fine. Long term issue

Etimms89 — Tue, 09 Jul 2024 15:50:09 GMT

Hi @jamesn123,

I will try my ethernet. If this doesnt work and neither does the reboot - do you think there is any point in trying a different modem?

Re: Extremely slow wifi but speed tests say its fine. Long term issue

cookiemonsteruk — Tue, 09 Jul 2024 15:57:33 GMT

@Etimms89 @Etimms89

Are you in a rural location . At the minute you are on the fastest connection you can get . I am afraid you would would have to try and ethernet as many devices as you can

Re: @Re: Extremely slow wifi but speed tests say its fine. Long term issue

jamesn123 — Tue, 09 Jul 2024 16:16:49 GMT

@Etimms89

A different router could improve the WiFi experience slightly but not drastically.