topic Re: Internet light is off in Broadband

Internet light is off

Rob180 — Mon, 08 Jul 2024 06:55:18 GMT

My internet light is off on my router and the broadband isnt working. I have tried every single test, turning it off and on, plugging everything in again, resetting the router etc. I have tried speaking to the virtual assistant but they were no help. How do I get to speak to a human? I work from home and need to start work in half an hour. The internet was working fine all weekend.

Re: Internet light is off

george989 — Mon, 08 Jul 2024 07:02:27 GMT

Same problem for me. Went off last night about 11pm and its still off now at 8 a.m.

Internet light is off and voice light is Amber.

I've done all the the things the online help asks and it ain't working yet.

Re: Internet light is off

Highlinder — Mon, 08 Jul 2024 09:50:00 GMT

@Rob180 & @george989 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.