https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687177#M404834 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116465">@RGP5KY</a>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116340">@Discente28</a>&nbsp;<BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Mon, 08 Jul 2024 09:48:35 GMT Daniel0210 2024-07-08T09:48:35Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687110#M404819 <P>No SKY broadband in Dumfries&nbsp;</P> Mon, 08 Jul 2024 08:47:49 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687110#M404819 RGP5KY 2024-07-08T08:47:49Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687162#M404827 <P>Since 5:55am still down...checker now says "There's an outage in your area." 🤬<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Mon, 08 Jul 2024 09:29:37 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687162#M404827 Discente28 2024-07-08T09:29:37Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687170#M404830 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116465">@RGP5KY</a>&nbsp; &amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116340">@Discente28</a>&nbsp; If there is an outage this will be up to Openreach to fix the network outage as it will not only be affecting Sky users but also other ISPs.</P> Mon, 08 Jul 2024 09:38:11 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687170#M404830 Highlinder 2024-07-08T09:38:11Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687177#M404834 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116465">@RGP5KY</a>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116340">@Discente28</a>&nbsp;<BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Mon, 08 Jul 2024 09:48:35 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687177#M404834 Daniel0210 2024-07-08T09:48:35Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687222#M404868 <P>SKY Broadband working now</P> Mon, 08 Jul 2024 10:13:38 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-down-in-Dumfries/m-p/4687222#M404868 RGP5KY 2024-07-08T10:13:38Z